UA-105590059-1
Menu

FAQ'S

 

We want you to have peace of mind in the service we provide. Please feel free to browse through some of our most frequently asked questions.

 

Got a question we haven’t answered? There are several easy ways to contact our friendly team.

How secure is your online shopping system?

Your personal details are important to us. We use Secure Sockets Layer (SSL) to establish an encrypted link between our servers and your browser; the link ensures all data passed between them remains private and integral. SSL is an industry standard, used by millions of customers every day.

I have a large order. Do you ship in bulk?

The more the merrier! We’re happy to organise bulk distribution and order arrangements; to get started, simply call us on (02) 8814 6016 and speak to our team.

Is my package secure?

All our parcels are shipped via Auspost Eparcel within Australia. Included within our flat delivery fee is insurance.

You can also choose Australia Post's guaranteed next-day delivery, for an additional shipping cost. For more information, please call us on (02) 8814 6016.

What happens if my item arrives broken?

We take care to pack each and every item securely so it reaches you in pristine condition. In the unlikely event of any damage, we will happily replace your item quickly and without a fuss.

It’s important to note that you are responsible for inspecting your order, and noting any potential damage, before you sign for it. Any damage should be noted on the courier driver’s delivery sheet. Kitchen Xchange does not accept liability for any damage if you have signed acceptance without checking first.

What are your shipping costs?

Shipping is free for orders over $100.00*

Please see Shipping page for shipping costs.

Please note: deliveries to remote areas may be at an additional cost. Deliveries of greater than 20 kg, or two or more cartons, may incur additional costs. If you are unsure about the possibility of incurring any of these costs.                                 

Please call us on: (02) 8814-6016

Can I pay with PayPal?

Yes, you can pay by PayPal. You can also pay using Visa, MasterCard and direct bank deposit. We process all payments securely through NAB Electronic Banking.

What happens if I want to change my order?

It is possible to change or amend your order before 12.00pm (Sydney time). Please ring our office with your purchase order reference to hand, and our team will happily make any amendments for you.

Where do I use my discount coupon?

If you have received a coupon code, please enter it when prompted at the checkout page, then click the orange button to see your discounted sub-total.

Can I pick up items directly from your store?

Yes, we just require a minimum of two business days’ notice. We can’t, however, provide weekend pickup access at this time.

You’ll need a copy of the goods invoice, as well as photo ID.

Are my details secure?

Please see our Privacy Policy for details. We take the security of your personal details very seriously, and do everything we can to protect them. We will never disclose your details to another party.

 

 

Our Brands

Come and buy in-store at

Rouse Hill

New store opening in August

Narellan